Solar power complaints

What if I have problems with a solar company?

If you are having problems with a solar company, please click here for some consumer resources. Two companies in particular, Vivint and SolarCity, have received a significant number of complaints. Complaints against these two companies constituted nearly 56 percent of all the complaints consumers filed with the FTC about solar companies.

Are customer complaints a problem in the solar industry?

Customer complaints against the country’s residential rooftop solar industry have increased dramatically in recent years. One-star ratings on Solar Reviews increased more than 1,000% since 2018. Across the country, prosecutors are investigating high-pressure sales tactics and misleading financing arrangements.

How many complaints are there about solar-panel salespeople?

Meanwhile, consumer complaints about solar-panel salespeople have skyrocketed in recent years. The FTC received 5,331 complaints containing the phrase “solar panels” between Jan. 1 and Sept. 19 of 2023, up 31% from the entire year of 2022 and up 746% since 2018, when it received just 630 complaints.

Is your rooftop solar business causing a consumer complaint?

Here's what to consider and how to protect yourself The rooftop solar business is a big source of consumer complaints. Across the country, prosecutors are investigating sales practices and financing arrangements. Now the solar industry is working to repair its reputation.

Where can you complain about a solar company?

Part of the reason is that many customers who feel victimized don’t know where to turn. “There's not really one place for consumers to complain to,” says Jenifer Bosco, an attorney with the National Consumer Law Center. “If they do have a problem with solar companies, they can complain to the Federal Trade Commission.

Should solar companies be able to report a scam?

By getting more consumers to report scammy solar companies, government officials said, they can more effectively track complaints and seek to hold accountable companies that violate the law.